All orders are custom-printed and require 2–5 business days for processing before shipment. Processing time includes order verification, printing, quality checks, and packaging. After your order has been printed and quality-checked, you will receive a confirmation email with tracking information.
Delivery times vary depending on your location:
Please note that these are estimates and not guaranteed delivery times. Actual delivery may vary due to external factors such as customs processing, shipping carrier delays, or unforeseen circumstances.
Shipping costs are calculated during checkout based on your order’s destination and total weight. The applicable shipping fee will be displayed before you confirm your purchase.
Orders shipped outside the United States may be subject to customs fees, import duties, or taxes, depending on the destination country. These charges are the responsibility of the customer. We recommend checking with your local customs office 1 for more information. 2
If your order does not arrive within the estimated delivery time, please contact our support team at support@thegoldengame.com with your order number. We will contact Printful to track your order and provide an update. If the package is confirmed as lost, we will work with you to arrange a replacement or refund, according to your preference.
We partner with Printful to produce and ship our products. This means that when you place an order, Printful handles the printing and shipping of your items.
Due to the nature of Print-on-Demand products, all items are custom-made and therefore non-returnable unless they arrive damaged, defective, or incorrect.
You may request a return or exchange if:
To request a return or exchange, please contact us at support@thegoldengame.com within 14 days of receiving your order. Include photos of the issue and your order number to facilitate processing.
We cannot accept returns or exchanges for:
Please double-check your order details before finalizing your purchase. If you need help choosing the correct size, consult our size guide.
Refunds will be issued for eligible returns once your claim has been reviewed and approved. Refunds will be processed using the original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your bank.
Orders may only be canceled within 1 hour of purchase. After this window, production begins, and cancellations cannot be processed.
Due to the custom nature of our products, orders are sent to Printful for printing shortly after confirmation. Therefore, the time frame for cancellation is extremely short. Please review your order carefully before finalizing it.
If you have any questions about our policies, please contact us at support@thegoldengame.com.
